Updated: April 19, 2023
The Spark Chatbot application is owned and operated by Sparknet Ltd ("Spark," "us," or "we"). Our Privacy Policy details how we collect, use, share, and safeguard information related to the Spark Chatbot application (collectively, the "Service").
To provide a better experience, we may collect several types of information from you and about you.
We collect Personal Information in the following ways:
● Information is provided by you when you open an account or use our services.
We may collect information that you provided during the registration process, such as your email, city location, gender, and name.
We may collect the following technical information when you use our services:
● Your mobile carrier
● Your IP address
● Your device's version and identification number
We may collect certain information about you when you use our services, including Log Data:
● "Log Data" refers to technical information automatically collected through cookies, web beacons, or log files when you use our services. This information may include details about your device, IP address, and the pages you visit.
We may use your Information for the following purposes:
● Providing our services to you.
● Ensuring customer service, security, fraud-detection, archival, and backup purposes related to our services.
● Personalizing advertising and direct marketing to be more relevant to you.
● Understanding how you access and use our services to improve them and respond to customer feedback and preferences.
● Developing new services and improving existing services.
● Assessing the effectiveness of and improving advertising, marketing, and promotional activities on or in connection with our services when your account is subscribed to an official account.
● Allowing you to participate in surveys about our products and services. If you choose to participate in a survey, we may request certain personally identifiable information from you. Participation in these surveys is voluntary, and you can choose whether to disclose this information. We may use a third-party service provider to conduct these surveys, and such third-party service providers will be prohibited from using your personally identifiable information for any other purpose.
● We may use Personal Information collected through our service to enhance our users' experience, improve our services, or for other purposes to which you have consented. When using this information, we will respect user privacy controls (where available).
We respect your privacy and are committed to protecting your Personal Information. We will only transfer your Personal Information to third parties in accordance with this Privacy Policy or with your consent.
We may share your Personal Information with our affiliate companies, joint venture partners, and third-party service providers, contractors, and agents, such as communication service providers who send emails or push notifications on our behalf and mapping services providers who assist us and you with location data.
We may use and disclose your Personal Information for purposes such as providing services to you, improving our services, and carrying out our obligations.
These third parties may be located outside of your jurisdiction and may use and store your Personal Information for these purposes. However, without your consent, we will not transfer your Personal Information to any other third parties for their processing or other purposes.
We value your privacy and take measures to protect your Personal Information. Suppose our affiliate companies or we share your Personal Information with any third parties. In that case, we will make reasonable efforts to ensure that these third parties use your Personal Information in compliance with this Privacy Policy and any other instructions we provide and implement appropriate confidentiality and security measures.
By using our services, you consent to the third-party use, sharing, and transfer of your Personal Information, both inside and outside your jurisdiction, as described in this section. We allow third parties, such as analytics providers and advertising partners, to collect your Personal Information over time and across different websites or online services when you use our services.
As we continue to develop our business, our affiliate companies or we may be acquired by a third party or re-organize our group structure. In these circumstances, your information may be transferred within our group and/or to a third party who will continue to operate our services or similar services under either this Privacy Policy or a different privacy policy which will be notified to you. The party to which your Personal Information is transferred may be located outside your jurisdiction and may use your information.
You acknowledge and agree that our affiliate companies or we may be required to retain, preserve or disclose your Personal Information: (i) to comply with applicable laws or regulations; (ii) to comply with a court order, subpoena, or other legal processes; (iii) in response to a request by a government authority, law enforcement agency or similar body (whether situated in your jurisdiction or elsewhere); or (iv) where we believe it is reasonably necessary to comply with applicable laws or regulations. You also agree that our affiliate companies or we may need to disclose your Personal Information to enforce the WeChat Terms of Service or this Privacy Policy, protect our rights, property, or safety, or the rights, property, or safety of our affiliate companies or other users of our services.
At our service, we may use your information to send you emails, newsletters, or push notifications to your device. Suppose you no longer wish to receive these communications. In that case, you can unsubscribe by following the instructions in the emails we send to you, opting out of notifications at the device level (if available).
We may also send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend one of our services for maintenance). Please note that these service-related announcements are not promotional, and you may not opt out of receiving them.
Under applicable law, you may have certain legal rights regarding your personal information. If you would like to exercise or learn more about these rights, please get in touch with us using the information provided in the "Contact Us" section below. Depending on your location, you may have the right to:
● Request access to and/or receive a copy of certain information we hold about you;
● Object to the processing of your information for direct marketing purposes or based on profiling;
● Update or correct your information;
● Request the deletion of certain information we hold about you;
● Request that we restrict the processing or disclosure of certain information about you;
● Request the transfer of your information to a third-party service provider;
● Withdraw your consent for the processing of your information.
We will consider all requests and respond within the time period required by applicable law. Please note that certain information may be exempt from such requests in certain circumstances, such as when we need to continue processing your information to fulfill our legitimate interests or legal obligations. We may also need to verify your identity before responding to your request.
Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe that we may have inadvertently collected Personal Information from a child under 13, please get in touch with our Privacy Officer. We will promptly investigate and take the necessary steps to remove such information from our records.
We want to inform you that we operate servers in multiple jurisdictions worldwide, meaning that your Personal Information may be used and stored on a server outside your jurisdiction. By consenting to this Privacy Policy, you also consent to transfer your Personal Information within and outside your jurisdiction for the purposes described herein.
To protect your Personal Information, we have implemented a range of security technologies and procedures to prevent any loss, misuse, unauthorized access, or disclosure of your Information.
We will only use your Personal Information for as long as necessary to fulfill the purposes outlined in the "How We Use Your Information" section in compliance with applicable laws and regulations.
Under applicable laws and regulations, you may have the right to request a copy of your Personal Information, correct any errors in it, and request that we deactivate and stop using any of your Personal Information stored. To make such a request, you may contact our Privacy Officer or, where available, make changes through your account with us.
We will respond to all requests made to our Privacy Officer under the "Retention of your Personal Information" section within 60 days.
In the event that your account is terminated by either you or us for any reason, we will take steps (subject to the above paragraph) to ensure that your Personal Information is no longer accessible through our services or used by us within a reasonable timeframe (subject to technical limitations) after the account termination. However, please note that any communication you make using our services may expose your Personal Information to third parties beyond our control.
It is important to understand that we cannot guarantee the protection of your Personal Information once it has been disclosed to any third party, including but not limited to those you communicate with using our services.
We may update this policy from time to time. Any changes to this policy will be posted on our website.
If you have any questions about this Privacy Policy, feel free to get in touch with us at support@sparknet.app